When it happens, you are not in a queue. Standby response capacity holds engineers for you, at a response time agreed in advance.
- Named capacity reserved for you, not a queue you join
- Response times written into the contract
- Engineers who already know your environment
Adds to any Managed Security Pack. Scope and price follow your environment.
Pick a packWhat is actually held for you
People, not a promise
A defined number of engineer hours held for your incident, so a bad week somewhere else does not decide your position in a queue.
Timings agreed in advance
How quickly someone starts and how quickly it escalates, settled while everyone is calm rather than negotiated during the incident.
The months nothing happens
Reserved capacity is paid for whether or not it is used. That is the arrangement: the cost buys certainty, not hours.
What the reserve covers
- Engineer hours
- A defined number held for your incident, not drawn from whoever happens to be free.
- Time to first response
- Written into the contract, agreed while everyone is calm.
- Escalation
- When it goes wider, to whom, and how fast - settled in advance.
- Knowledge of your estate
- The people held for you have seen your environment before the day they are needed.
- Out of hours
- The cover that applies at three in the morning and at the weekend.
- The months nothing happens
- Paid for either way. The cost buys certainty rather than hours.
What you get
A response time you can put in front of a board
A signed arrangement naming the hours held, the timings they are held to and who answers - the answer to the question your insurer and your regulator both ask.
Agree the terms before you need them
We size the reserve against your environment and the response you want to count on.